Frequently Asked Questions
Got questions about our appliance repair services? We've got answers. If you don't see what you're looking for, feel free to give us a call.
1
What areas do you serve?
We proudly serve the local area and surrounding towns, including Hoboken, Jersey City, Elizabeth, Newark, and Union City.
2
How much does a diagnostic visit cost?
The diagnostic visit is $99, and that amount is fully credited toward the cost of your repair if you move forward with us.
3
How much does a repair cost?
On average, repairs cost around $275. The final price depends on the appliance, the issue, and the complexity of the job.
4
Can you come out the same day?
Yes, in most cases we can visit the same day you contact us.
5
Will my appliance be fixed the same day?
Yes, in most cases we complete the repair the same day, unless the job requires a special-order part.
6
Do you offer a warranty on repairs?
Yes, all of our repairs come with a 90-day warranty on the work performed.
7
What brands do you repair?
We repair appliances from all major brands.
8
What types of appliances do you repair?
We repair all major home appliances, including refrigerators, washers, dryers, dishwashers, stoves, and ovens.
9
Do you offer a discount for first-time customers?
Yes, we offer a discount for customers using our services for the first time.
10
Do returning customers get a discount too?
Yes, we also offer loyalty discounts for our returning customers.
11
How do I schedule a repair?
Just call us or use the "Schedule visit" button on our site, and we'll set up a time that works for you.
12
What payment methods do you accept?
We accept all major credit and debit cards, as well as cash.
13
Do you offer emergency or weekend service?
Yes, we offer emergency repair services, including evenings and weekends, so you're never left waiting too long.
14
Are your technicians licensed and insured?
Yes, all of our technicians are fully licensed, insured, and trained to work on all major appliance brands.
15
Is the diagnostic fee refundable?
The diagnostic fee is waived if you move forward with the repair — it's only charged if you decide not to proceed.
16
What if my appliance can't be repaired?
If we determine your appliance can't be repaired, we'll let you know honestly and help you explore your options — you'll only pay the $99 diagnostic fee, with no obligation to proceed.